The difference between the desired service and the level of service considered adequate is known as:
The difference between the desired service and the level of service considered adequate is known as:
مطلوبہ خدمت اور مناسب سمجھی جانے والی خدمت کی سطح کے درمیان فرق کو کہا جاتا ہے
Explanation
Simply put, the zone of tolerance is the gap between two levels of customer expectations – the desired service and adequate service.
ND5-09-2023